One summer I signed up for a three-week 
                        course in labor relations at the University of Alaska in 
                        Fairbanks. The instructor, an Alaska native, told me he 
                        was glad to have a student "from the lower 48." The 
                        dozen or so others, he explained, were mostly elders 
                        from remote villages who had been recruited to take the 
                        course through a state government project.
                        I recall much of what I learned about collective 
                        bargaining that summer, but mostly I remember the 
                        life-changing lessons I learned from the elders who 
                        became my friends. One lesson had to do with their 
                        penchant for quiet companionship.
                        Each evening my new-found friends filed into my dorm 
                        suite and sat, smiling and nodding, while I scurried to 
                        serve tea and start conversation. One evening the eldest 
                        of the elders stayed after the others departed. "We come 
                        only to be in your presence," she said, then slipped 
                        away.
                        In that instant I had my cultural comeuppance. The 
                        next evening I served tea and then sat silently, smiling 
                        and nodding. The elders' eyes shone with approval.
                        Different worlds
                        You don't have to go north to Alaska to find the sort 
                        of cultural dissonance that I experienced. In fact, you 
                        might not have to travel beyond your own schools.
                        Increasingly, teachers and students come from 
                        different cultural backgrounds. Line up a representative 
                        sample of students from the nation's classrooms with a 
                        sample of teachers, and you'll see striking 
                        differences.
                        Teachers, say Carol Weinstein and her colleagues at 
                        Rutgers University, are overwhelmingly white and English 
                        speaking. But more than one-third of K-12 students 
                        nationwide are not white, and about one in 10 speaks 
                        limited English.Socioeconomic differences are also 
                        significant: Most teachers are middle-class, but about 
                        20 percent of U.S. students come from poor families and 
                        neighborhoods.

                        The differences can erupt into cultural clashes, says 
                        Geneva Gay of the University of Washington in Seattle. 
                        Her studies show that many teachers expect their 
                        ethnically diverse students to learn and behave 
                        according to mainstream European-American cultural 
                        standards -- in other words, to learn and behave as the 
                        teachers do.
                        To illustrate the problems that can ensue when kids 
                        think and act differently from their teachers, Gay 
                        describes a common classroom scene in which teachers 
                        insist that students sit quietly, listen to lectures, 
                        answer questions, and compete for high grades. But 
                        African-American kids, Gay says, often interject 
                        comments or blurt out answers when they're deeply 
                        engaged in a lesson. All too often, she says, teachers 
                        misinterpret the kids' enthusiasm and punish them for 
                        being "rude and disruptive."
                        Disapproval, rejection
                        Instances of cultural dissonance are all too easy to 
                        come by. Weinstein gives these examples:
                        • A second-grade teacher scolded a Vietnamese girl 
                        for low motivation and falling back on her first 
                        language. The teacher didn't understand that the child 
                        was confused and uncertain about the assignments, and 
                        she didn't know the girl was saying, in her dialect, "I 
                        am politely listening to you."
                        • A third-grade teacher informed Mexican immigrants 
                        that their daughter was "insecure and overly dependent." 
                        The teacher didn't realize the parents taught their 
                        little girl to be quiet and obedient and to seek 
                        approval while working on her assignments.
                        • A teacher viewed the Pacific Islander children in 
                        her classroom as "lazy and noncompliant." The teacher 
                        didn't understand why these students, raised to value 
                        peaceful interpersonal relationships, were reluctant to 
                        participate in spelldowns and other classroom 
                        competitions.
                        • A teacher was angry with a Southeast Asian student 
                        who, she said, "smirked disrespectfully" when she 
                        disciplined him. The teacher didn't understand that in 
                        the boy's culture, a smile was an admission of guilt and 
                        also conveyed "no hard feelings."
                        
It's good practice to 
                        understand and respect minority students -- and, as Gay 
                        argues, it also leads to higher achievement and better 
                        discipline. Researchers at the Northwest Regional 
                        Educational Laboratory support Gay's claim, noting that 
                        many anecdotal case studies show how culturally 
                        responsive practices improve students' behavior and 
                        achievement.
                        And it can't happen too soon: By the age of 8, 
                        according to NWREL, children whose teachers fail to 
                        provide home-school cultural connections lose their 
                        self-confidence and enthusiasm for learning. Sensing 
                        their teachers' disapproval and rejection, they give up 
                        trying to succeed.
                        Overcoming cultural conflicts
                        How can schools overcome deeply embedded cultural 
                        conflicts? Gay recommends that teachers and school 
                        leaders become experts in "culturally responsive 
                        teaching," a method that uses students' "cultural 
                        knowledge, prior experiences, and learning styles" in 
                        daily lessons.
                        But culturally responsive teaching doesn't mean 
                        adopting a "tacos on Tuesday" fest or a "tourist 
                        approach to diversity," NWREL researchers contend. 
                        Classroom lessons on holidays and food perpetuate ethnic 
                        stereotypes, they say, instead of promoting genuine 
                        understanding of "real-life, everyday experiences and 
                        problems of other cultures."
                        Luis Moll, an expert in bilingual literacy at the 
                        University of Arizona, developed a better culturally 
                        responsive instructional method during his study of 
                        Tucson schools located in Mexican-American working-class 
                        neighborhoods.
                        Moll was troubled by two things that he routinely 
                        observed in the barrio schools. For one thing, the 
                        teachers gave students mostly skill-and-drill lessons, 
                        filled with facts and rules but with no connection to 
                        their home life. And they consistently underestimated 
                        their students' and the students' families' 
                        "intellectual fund of knowledge." That fund was full and 
                        deep, Moll found when he made home visits. Most Latinos 
                        he met had a "formidable understanding" of many topics, 
                        he said, including agriculture, mining, medicine, 
                        religion, biology, and math.
                        Moll persuaded a group of teachers to participate in 
                        an after-school study group and to try a "sociological 
                        approach to instruction." One was Hilda Angiulo, a 
                        bilingual education teacher whose sixth-grade students 
                        did not find the traditional reading materials 
                        interesting.
                        With Moll's encouragement, Angiulo designed an 
                        instructional unit on building and construction, 
                        challenging her students to design architectural models 
                        with the help of library materials and expert advice 
                        from parents and others in the barrio. Before long, her 
                        classroom was filled with adult helpers who brought in 
                        tools, demonstrated building skills, and worked 
                        side-by-side with students to solve math problems.
                        Angiulo created a "social network" that supported her 
                        "able but misjudged youngsters," Moll writes. By the end 
                        of the unit, more than 20 adults had shared their 
                        knowledge with the students, and together they designed 
                        and built a scale-model community, complete with 
                        streets, parks, and houses. The teacher rated the 
                        experience a total success, noting that her students 
                        willingly and enthusiastically researched and wrote 
                        reports on their projects.
                        The missing piece
                        Culturally responsive classroom management goes 
                        hand-in-hand with culturally responsive teaching, says 
                        Carol Weinstein. Classroom management is often thought 
                        to be "culturally neutral," she says, when in fact, it's 
                        primarily a "white, middle-class construction" that can 
                        potentially limit minority students' achievement.
                        That's exactly what Cynthia Ballenger, an experienced 
                        preschool teacher, discovered when she was assigned a 
                        classroom of 4-year-old Haitian children. In 
                        Teaching Other People's Children, Ballenger says 
                        she quickly discovered that the Haitian kids had no use 
                        for her standard classroom rules and that, day-by-day, 
                        she "had very little sense of being in control."
                        Ballenger observed that teachers who were Haitian had 
                        no classroom management problems, which led her to 
                        conclude that her problems "did not reside with the 
                        children."
                        She realized that she typically disciplined children 
                        by describing their feelings ("You must be angry"), 
                        where the Haitian teachers relayed expectations ("I like 
                        you and want you to be good"). She also emphasized 
                        consequences for bad behavior ("If you don't listen, 
                        you'll have trouble working on this project"). The 
                        Haitian teachers, by contrast, emphasized the importance 
                        of helping their group ("We need you to count out the 
                        crayons so everyone at your table can work on the 
                        project").
                        Weinstein says Ballenger learned the difference 
                        between discipline (ways teachers respond to students' 
                        inappropriate behavior) and culturally based classroom 
                        management (ways teachers prevent behavior problems by 
                        creating caring, respectful environments that support 
                        learning). She also recognized that her beliefs and 
                        assumptions were based on a white, middle-class world 
                        view that not all cultures share.
                        To guard against misreading students' behavior, 
                        Weinstein says, teachers should learn about their 
                        students' cultures and behaviors, determine what is 
                        acceptable in their environment, and acknowledge these 
                        beliefs and actions in their day-to-day teaching.
                        In short, she says, teachers need to master 
                        culturally responsive classroom management -- the 
                        "missing piece" that will help culturally diverse 
                        students learn. And that means teachers must be trained 
                        to:
                        1. Recognize their ethnocentrism -- the judgments and 
                        assumptions they make about students through their own, 
                        often superior, cultural point of view;
                        2. Know and understand their students' cultural 
                        heritage;
                        3. Understand social, economic, and political issues 
                        and values in different cultures;
                        4. Adopt the attitude that students from minority 
                        cultures can learn; and
                        5. Create genuinely caring classrooms where all 
                        students are appreciated and accepted.
                        What is good and sensitive practice with all 
                        students, in other words, is especially important when 
                        the teacher comes from a different background than the 
                        students. All teachers -- inexperienced and experienced 
                        -- should receive this important training. It's the 
                        right thing to do.