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FROM: Monica Morris, HR Specialist II,                    While this may sound minor, what’s been impressive
     Professional Development                                  has been their willingness to go above and beyond.
     SUBJECT: Thank you                                        On the occasions they have been in my office, they
                                                               have been helpful with everything we needed, timely,
     I just wanted to send you a quick note of thanks for      kind, and a shining example of customer service.
     the AMAZING job that Sean Balash and Roberto              They have made me feel welcome and valued, never a
     Suarez did for me yesterday. They were incredibly         nuisance.
     knowledgeable, kind, and got a very tricky job done
     for me in a very timely manner.  WIth the amount          I just wanted to pass this along, as they are
     of work that takes place in eLearning, I was very         wonderful.
     concerned about the down time.  Not only were they
     able to move everything into my new office quickly,
     they went above and beyond what I requested of
     them. Please share with them how thankful I am and        FROM: Lori Kelly, Customer Success Principal,
     that I think that our District is lucky to have them      Identity Automation
     as part of our team.  Please let me know if I need to     SUBJECT: Thank You
     forward this to anyone else as I want them to get all
     of the recognition that they deserve.                     Kara,  I would like to take a moment to say thank
                                                               you on behalf of all of us here at Identity Automation
                                                               for all that you do to support our collaborative
                                                               partnership. From your feedback and suggestions,
     FROM: Manuel Osorio, Specialist II, IT Security           patience and thought leadership, all of our
     SUBJECT: Michele Strawmire                                engagements have been greatly appreciated.



     Kara and Dawn, Michele has been such a help in
     getting us to understand the process of the eForms        FROM: Tara Dellegrotti, Principal on Special
     and helping us make the necessary changes to the          Assignment
     forms. She has also been a tremendous wealth of           SUBJECT: Lock District Accreditation Application
     information about why some of the processes were in
     place and what we should look for when reviewing the  Kevin Sosa and the amazing IT Team, THANK YOU
     forms. We appreciate all the help she has provided us. for EVERYTHING!




     FROM: Teri Jensen, General Manager,                       FROM: Cheryl McKeever, Director, Assessment
     Payroll & Disbursements                                   SUBJECT: KUDOS 2 YOU!
     SUBJECT: Thank you
                                                               I wanted to take the time and Thank this magnificent
     Chris - I just wanted to let you know how wonderful       Tech Team for all your time and support during the
     your Data Center Team is to work with.  Hugo and          Accreditation preparation window. The success of
     Team go out of their way to ensure anything we need       this project would not have been possible without the
     printed, folded, etc. is done as a priority.  Everyone is   patience and support you showed my team and me
     so pleasant to work with, and they are always willing     this past year. I Salute you for handling all of the last
     to help.                                                  minute requests, you made them happen.




     FROM: Melinda Springman-Herrera,                          FROM: Rocco Casucci, ITSA, Pine Jog Elementary
     Director of Leadership Development                        School
     SUBJECT: Kudos to your Team                               SUBJECT: Javier Rodriguez

     I’d like to take a moment to compliment two of your       I just want to let you know about the awesome job
     team members. Since I moved into my office on             Javier did while assisting me. While he was very
     October 31, I’ve needed help getting set up with tech     busy, he still took the time to work with me online
     on multiple occasions.                                    and over the phone on fixing some big issues with
                                                               my principal’s new MacBook Pro. While assisting me
     Javier Rodgriguez helped me with my initial setup,        he explained what he was doing and I did learn a lot
     along with his supervisor Santkesh Ramhit Singh.          about Macbook management. Please commend him
                                                               on my behalf.
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