Page 134 - Superintendent Annual Report 24-25

FURNITURE REPLACEMENT

The Operations Division remains committed to creating optimal learning environments through the
furniture replacement program established under the 2016 penny sales tax referendum. This program
enhanced classrooms for students and teachers by replacing worn-out and damaged furniture.
In FY25, the program addressed the needs of 25 schools, allocating over $7 million for new classroom
furniture, including desks, chairs, and tables for small-group instruction.

Reviewed & Approved

Human Resources Customer Care Center
New classroom furniture at Sunrise Park ES New classroom furniture at Palm Springs ES
The District’s HR Customer Care Center is staffed by dedicated experts who work to resolve employees’
HR-related questions during a single call. Since its inception, the center has steadily grown and has become
a trusted resource, handling approximately 40,000 inquiries annually via phone or email.
HUMAN RESOURCES CUSTOMER CARE CENTER
Performance is evaluated based on both call response times and email satisfaction surveys. In FY25, the call
response time reached 82%, exceeding the 80% target for responding to incoming calls within 30 seconds of
The District’s HR Customer Care Center is staffed by dedicated experts who work to resolve employees’
entering the queue (Figure 1). Email satisfaction surveys were distributed to employees after their inquiries,
HR-related questions during a single call. Since its inception, the center has steadily grown and has become a
resulting in 91% of respondents rating the service as satisfactory or better (Figure 2).
trusted resource, handling approximately 40,000 inquiries annually via phone or email.
Performance is evaluated based on both call response times
Figure 1
and email satisfaction surveys. In FY25, the call response Figure 2
Service Level
time reached 81.5%, exceeding the 80% target for responding Service Level
to incoming calls within 30 seconds of entering the queue
(Figure 2). Email satisfaction surveys were distributed to
employees after their inquiries, resulting in 91% of respon-
dents rating the service as satisfactory or better.

134 SUPERINTENDENT ANNUAL REPORT