Page 132 - Superintendent Annual Report 24-25

SUPPORTING DISTRICT TECHNOLOGY

The Information Technology (IT) Division provides devices, infrastructure, applications, and support to ensure
District students and staff have safe, secure, and equitable access to technology. In FY25, the IT Division had a
successful year, as shown by the completion of upgrades to the technology and lighting in the FHESC Boardroom,
the implementation of the Transportation Customer Service Phone Chatbot, upgrades to the First Responder
District Sites Mapping, as well as the following initiatives:

Student Chromebooks Student Information System Document
• Repaired 24,000+ student devices Center
• Purchased 10,000+ new student devices The IT Division continued to convert all student
cumulative folder records maintained by schools
from paper to digital format. Notably, in FY25,
Technology Infrastructure
• Technology infrastructure was updated across all middle school cumulative folder records were
several new and renovated schools and District converted.
sites. ServiceNow Enterprise Service Management
• Advanced Threat Protection was bolstered with To improve customer service, IT replaced the
significant firewall upgrades. existing service platform with ServiceNow for
• Support was extended to over 700 virtual servers, change management, incident management,
which included a refresh of one elementary school hardware and software contract management, the
server. knowledge base, and a website chatbot.
• The District’s E-rate annual reimbursement
surpassed $7 million. Cloud-Based Enterprise Disaster Recovery and
Business Continuity
Cybersecurity The IT Division completed an initiative to deliver
• Various Multi-Factor Authentication methods faster, real-time cloud-based disaster recovery and
were implemented to secure access to over 30,000 business continuity for the Enterprise Resource
District accounts for teachers, staff, administrators, Planning (ERP) system.
contractors, and charter school personnel.
• The IT Security Awareness Annual Staff Training Student Safety Monitoring
helped employees understand how to use strong To proactively identify potential student safety
passwords, report suspicious activity promptly, and issues, IT launched a pilot program involving
recognize phishing attempts. 13 schools to evaluate the effectiveness of early-
• IT Security Penetration Testing ensured District warning monitoring systems.
processes, procedures, and systems remained Vape Detector Pilot
effective while identifying potential areas of IT partnered with the Division of Operations
concern.
and the Division of Student Health and Wellness
Sharp Multifunction Device and Printer to install vape detectors for monitoring in three
Throughout FY25, the IT team delivered, set up, schools.
and replaced over 3,000 multifunction and standard
printers across 214 schools and District sites.
Additionally, the IT team trained staff on how to use
the new printers effectively.

132 SUPERINTENDENT ANNUAL REPORT