Page 135 - Superintendent Annual Report 24-25
P. 135
Figure 2
Customer Satisfaction Survey
The HR Customer Care Center also managed employment verifications, handled loan forgiveness
applications, processed name and address changes, and fulfilled public records requests. In addition, the HR
Customer Care Center served as the primary point of contact for scheduling retirement appointments for
active employees. For FY25, approximately 5,000 written requests were processed (Figure 3).
The HR Customer Care Center also managed employment verifications, handled loan forgiveness applications,
processed name and address changes, and fulfilled public records requests. In addition, the HR Customer Care
Figure 3
Center served as the primary point of contact for scheduling retirement appointments for active employees.
For FY25, approximately 5,000 written requests were processed (Figure 3).
Figure 3 Written Request Processing Time
Written Request Processing Time
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EDUCATE | AFFIRM | INSPIRE 135
