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FROM: Melinda Springman-Herrera,
Director, Leadership Development
SUBJECT: Thank You & Kudos

I just wanted to send a note of gratitude for your amazing team. My
monitor was installed today, and the project became rather complicated,
requiring a collaboration between electric, tech, and maintenance. They
came in together over the last couple weeks, collaborating and thinking
about how to make it happen, and today they pulled it off!
Our suite does not have a conference room, which has resulted in us
typically needing to “find a space” to collaborate and meet. Thanks to
this, we have a place both for our own collaboration and to allow our
program participants to present to us in person instead of virtually.

Have a great weekend, and thank you once again to your team!

FROM: Angelina “Gina” Ranno, Sr. Tech. Analyst,
FTE & Student Reporting
SUBJECT: Huge Thanks to Sean Balash
Since the Portal and SIS update, a few of our staff’s computers (3020
and 3040) were not able to log on to the SIS portal. Sean has been so
kind and responded to our service requests and swapped out our older
computers immediately.
Everyone in the Department has been taken care of.

He has been a huge help to all of us in the FTE and Student Reporting
Department. We are very grateful and appreciative!

FROM: Christina Davis, Compliance/Special Projects Manager Kudos
SUBJECT: IT support at yesterday’s DLA conference

Just a quick note to let you know how much the DLA Conference
Committee appreciates and values the vast expertise and dedicated
support provided by your team at yesterday’s DLA conference.

On Monday afternoon, Jonathan and Kevaughn cheerfully and expertly
set up all of the AV equipment, ensuring that Tuesday’s conference
would proceed flawlessly (which it did!). Yesterday, Jonathan arrived
early and was onsite for the entire conference. All day, he provided his
technical expertise with quiet confidence and a cheerful demeanor. The
program went off without a hitch!

Having observed both Jonathan and Kevaughn do their work over the
last year or so, I believe that both gentlemen are trusted and valuable
assets to our District. I find it a complete pleasure to work with them.
They both understand and deliver consistently excellent customer
service.

Kudos!

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