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I T Division Year in Review

2023 Enterprise Service Management (eSupport The Disaster Recovery Cloud project is underway which

•
Replacement) - Issued ITN (Invitation to Negotiate)
will strengthen our business continuity/disaster recovery
capabilities and will be completed in 2024. Another initiative
and selected product and vendor for ESM/ITSM/
ITAM platform and ITIL process support. Platform
is updating all the IT Security board policies.
implementation planning and deployment will occur
throughout FY25

IT Security & Governance IT Infrastructure
IT Infrastructure is the backbone of all technology,
providing safe, secure, and robust server, storage, and
Threat actors are persistently attempting to infiltrate, network capabilities that support all District devices and
access, and compromise sensitive data within public applications. Infrastructure improvements in 2023 included
organizations. In response to this ongoing challenge, completing the School Server Refresh, expanding WiFi
the IT Security team remains dedicated to implementing capabilities and access, as well as maintaining primary
robust processes, procedures, and platforms to fortify our responsibility for the data centers.
systems, applications, and infrastructure. By building upon
past efforts, we aim to enhance our defenses and ensure Notable infrastructure improvements in progress
the safety and security of our organization’s digital assets. or completed in the past year include:

The IT Security and Governance department opened a • Dr. Joaquin Garcia High School - Technology
new Security Operations Center (SOC) in 2023, allowing infrastructure completed
all department resources to be co-located in one place. •
As you’ll read elsewhere in this issue, the District Wide West Boynton Middle School - Technology
infrastructure completed
implementation of Multi-Factor Authentication (MFA)
has been a big focus for 2023 and will continue in 2024. • Melaleuca Elementary School - Technology
infrastructure completed
Work completed in 2023 or in progress for 2024 • School Server Infrastructure Refresh - Completed
from the IT Security group includes: • Diverse Fiber Project - Provides diverse fiber paths

for backup/redundancy in the event of single path
• Technology Clearinghouse - Workflow and
outages
process redesign
• Avaya Softphone Capabilities - Enabled to support
• Enhanced Data Streams to the SIEM
the District’s remote work policy, adopted in 2023
• Auditor General & External Audits • IT Summer Interns - Coordinated the hiring,
• Annual Applications Security Audit assignment and activities for 28 student interns
• 2023 Security Awareness Campaign • WiFi Expansion - Expansion of WiFi access points to
• Phishing Simulations support

• VPN Account Administration • WiFi Upgrades - 30 elementary schools upgraded to
WiFi 6 compatibility with future WiFi 6 expansion in
• Vulnerability Scanning
progress
• Penetration Testing • Data Cabinet Replacement - Completed replacing
• ERP Application Security data cabinets with higher quality, more secure
• Transportation Application Security cabinets

• Student Information Application Security • UPS Upgrades - Lithium-ion UPS units to provide
longer, more reliable power capabilities at schools.
MDF complete, IDF in progress