Page 96 - Wellness Promotion Policy Annual Report FY19 & FY20

STUDENTS STUDENTS
Physical Education Physical Education
& Physical Activity Environment & Involvement & Physical Activity Environment &
Employee Wellness EMPLOYEES Engagement COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social Services Social & Emotional & FAMILIES Employee Wellness EMPLOYEES Engagement Family Physical COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social & FAMILIES
Nutrition
Nutrition
Community
Community
Services
Involvement
Services
Family
Psychological
Psychological
Services
HEALTHY SAFE
HEALTHY SAFE
CHALLENGED SUPPORTED ENGAGED
CHALLENGED SUPPORTED ENGAGED
Physical
Social &
Environment
Emotional
Environment
Employee IMPROVING LEARNING AND HEALTH Health Climate Employee IMPROVING LEARNING AND HEALTH Health Climate
Wellness Education Wellness Education
Health Health
Services Services
COMMUNITY COMMUNITY
Health Advocate, a subsidiary of West Corporation, is the nation’s leading independent healthcare
advocacy and assistance company. With over 12,500 client relationships covering over 60 million lives, Health
Advocate helps millions of Americans personally navigate the often-complex healthcare system.
The School District of Palm Beach County offers a seamless integration of Advocacy and Employee Assistance
Program (EAP) + Work/Life services to employees, spouses/domestic partners, dependent children, parents,
and parents-in-law at no additional cost to you. The District offers the Advocacy programs through Health
Advocate which is headquartered in suburban Philadelphia, and the EAP + Work/Life through a division of EAP and Work/Life Awareness Posters were mailed out to all locations quarterly. Special awareness flyers
Health Advocate, located in Jacksonville, Florida.
were emailed on Alcohol Abuse, Mental Health, Suicide Prevention, Domestic Violence, and Summer Camp
Assistance.
Executive Summary for the Programs
Advocacy Utilization - Clinical
Advocacy, EAP + Work/Life are key benefits in the overall offering to the employees and families of the School Health Advocate provided assistance with over 17,700 clinical interactions in FY19 and 6,047 in the first half
District.
of FY20, of the total clinical assistance provided the 1st call driver was EAP. The 2nd, 3rd and 4th call drivers
One of the goals that we embarked on FY19 was to look for new ways to infuse communications throughout were Specialty Care Locator, Member Site, and Health Information.
the year to continue to promote the programs. Interactions in FY19 increased to 19,630 where we saw 15,573
in FY18. In FY20, there were 8,796 total interactions just mid-way through this school year. Advocacy Utilization – Administrative
Employee Assistance/Work Life and Claims Assistance were the strongest drivers to the program in FY19 as Health Advocate provided assistance with over 1,923 interactions last school year, 994 of those interactions
well as in FY20. Specialty Care Locator is third with Compass fourth, to round out the top 4 top call drivers were driven by Claims Assistance needs. The 2nd, 3rd and 4th call drivers were Compass, Benefits Education,
throughout the year. and Appeals Assistance.
Health Advocate continues to partner in health and wellness fairs, Wellness Champion meetings, ongoing
communications and webinars, new employee orientations and ongoing onsite training sessions. We EAP + Work/ Life Utilization
attended EAP/Advisory Committee Meetings where we reviewed trends, best practices, and new ideas for
EAP and Advocacy promotion with a cross-section representation of the District. During this last school year, Health Advocate provided over 6,400 hours of service in 2019 for the District employees and their families.
Health Advocate added an increased focus on the Advocacy benefit by speaking about it during Wellness Health Advocate continues to make a significant impact through more than 3,350 employees accessing
Champion meetings and also emphasized the use of our member engagement platform (website) which was onsite support, training and personal growth.
accessed 2,692 times in FY19. Web visits were up significantly to 8,652 in FY20 because many members were The top 3 reasons for utilizing the EAP in FY19 were Emotional, Anxiety, and Family. Stress and Relationship
accessing the HealthAdvocate website for helpful COVID-19 resources since mid-March 2020. As a result of round out the top 5. The top 5 in FY20 were Emotional, Anxiety, Stress, Family and Relationship. Of the cases
COVID-19, people have been seeing having more direct, immediate needs for emotional support, direction that were handled with the counselors, 83% were handled by the EAP team in FY19 and with over 85% being
and resources, but not as many having long-term counseling needs. Overall use of Health Advocate services handled by the EAP and WorkLife team in FY20. The additional cases were coordinated with various other
continued to remain strong. resources (i.e. legal assistance, outpatient mental health, financial, community resources, etc.).
Special events attended and presentations/workshops we provided include: Top 5 training sessions:
• July 16th – Participated in the Police & Wellness Fair • Digital Distraction
• August 2nd – Participated in the Transportation In-Service (Table Event) & presented a Lecture on Drug • Stress Management
& Opioids • Working through Stressful & Changing Times
• August 3rd – Participated in Teacher Fest • Business Etiquette
• Aug 7th & 8th – Participated in the PE In-service (Table Event) • Balancing Work, Life, Family
• January 23rd – Participated in the Financial Wellness Fair
• June 5th & 6th – Presented a total of (6) trainings on Managing Stress Overall, Health Advocate has spent 8,999 hours resolving issues for members and their families in FY19 and
• June 5th & 7th – Provided Outreach to the Custodial Foreperson Group has spent almost 3,800 hours in the first half of FY20, helping to relieve the stress of having to deal with
• June 11th – Presented Digital Distraction, and had a table at the Annual Student Mental Health & Wellness complex medical issues on their own and keeping them focused and productive. In addition, we have saved
Conference the members over $98,000 from resolving billing issues and the District over $1.3 million in productivity
savings in FY19 and almost $600,000 in the first half of FY20.

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