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In Touch

Welcome to the 2024 New Year edition of Technology in Motion for Education.
I hope everyone had a great time during the holidays and are energized for
the rest of the school year. As we approach the new tax filing season, it is
Deepak Agarwal
Chief Information Officer crucial we prioritize cybersecurity across our District as cyber threats grow
more sophisticated.

As per a recent news article from USA Today, 2023 was a record-breaking
year for data compromises – and that’s not a good thing. In its latest yearly
report, the San Diego-based Identity Theft Resource Center said there were
3,205 data compromises in 2023, a 78% increase from 2022 and a new
In Touch with the CIO ...............................2-3 record, topping the previous all-time high of 1,860 set in 2021. In 2023, there
2023 IT Division Year in Review ..................4-6 were also more than 353 million victims of ID theft, according to the Center, a
Raptor Volunteer Tracking nonprofit organization that assists consumers when they become victims and
System to Replace VIPS .............................. 7 advocates for better protections for consumers and businesses.
IT PMO Center of Excellence Update ............... 8
HALO Vape Detectors Coming ...................... 9 As you know, our District’s mandatory security awareness training program
First Responder Radio Enhancement .............. 9 has equipped employees to be the frontline of defense when it comes to
Boardroom Technology Upgrade ..................10 phishing, hacking, and other attack vectors. Security awareness training
MFA for All Employees ..........................10-11 teaches employees how to identify and avoid phishing attempts, set
Annual IT Security Awareness Training ......12-13 stronger passwords, and report suspicious activity. Research shows well-
Anti-Phishing Education .........................14-15 trained staff can reduce a company’s cyber risk by up to 70%. By making
New SOC in Use ......................................16 courses mandatory, we drastically improve our human firewall. By renewing
Disaster Recovery ....................................17 these courses annually, we continue to stay vigilant against evolving threat
Pen Test Remediation ...............................18 strategies. As of early February 2024, approximately 83% of our employees
Staying Ahead in Cybersecurity ...................19 have completed the mandatory security awareness training. Thank you. I also
Enterprise Backup Overhaul ........................20 urge the remaining 17% to complete it before the end date (3/29/24) as laid
Upgrading from 2012 Servers ......................21 out in the Bulletin.
Wireless Made Easier ...............................21
TRIRIGA Mobile Applications Launch.........22-23 As an IT leader, I understand the cybersecurity challenges facing today’s
Windows 11 Migration ..............................24 K-12 school districts. Just one breach can lead to substantial legal, financial,
Admin Refresh Project Update .....................24 and reputational damages. We must do more to secure our access to District
eSupport Replacement Chosen ....................25 business, and personal and sensitive data. That’s why we recommended
Records Management Training Provided ........26 making Multi-Factor Authentication (MFA) a top priority to secure access
SIS Document Center Project Update .............26 across our District. MFA adds a simple second layer of protection beyond
Employee Promotions & Moves ...................27 just passwords. Users must provide two credentials to gain access to their
Employee Credentials ...............................28 District Portal resources. Leading research shows MFA stops 99.9% of
Employee Retirement ...............................28 account compromise attacks. By preventing unauthorized access, MFA
Employee Farewells .............................28-29 virtually eliminates phishing, hacking, and ransomware attacks. At this time,
Welcome New Employees ......................30-32 many departments and some schools are in the process of piloting the MFA
An IT Division Wedding! ............................33 program. More communications are forthcoming very soon as we plan to
Kudos ...................................................34 implement MFA by the Fall 2024

Service Desk
(561) 242-4100
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