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2023

The IT Division delivered another strong performance in
2023, with significant improvements across all areas and
departments to continue our ongoing goal of supporting the
growing needs of our students, staff, and faculty.

IT Technical Operations

The IT Technical Operations department provides front-
line and extended support for District-issued endpoints, as
well as the ordering, staging, distribution, and repair of all
devices. Additionally, the IT Service Desk, Field Support,
Audio-Visual Team, document management systems
(eForms, IQ, BoardDocs, MFPs, PaperCut), and Records
Management staff are included in the department. In 2023,
the IT Service Desk answered over 42,000 calls (a 20%
plus increase from 2022) and closed over 33,000 support
and repair tickets. Chromebook repair costs continued to
climb to over $2.6 million in 2023, a necessary expense to
support 1:1 student devices.

Here are some details on initiatives
from IT Technical Operations:

• Administrative Computer Refresh - Provide
desktops, laptops, docking stations, monitors, and
webcams for administrative and non-instructional
school and ancillary location staff, in progress (Spring
2024 completion)

• Student Chromebook Repairs - Expanded budget
and modified processes to support repairs of 28,000+
student Chromebooks
• Student Chromebook Refresh - Began planning
FY25 and beyond strategy to continue student 1:1
initiative and refresh of devices.
• SIS Document Center - Multi-year project to replace
paper cumulative folders with electronic scans in SIS,
all elementary schools completed in 2023, middle
schools underway