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FROM: Deepak Agarwal, CIO
SUBJECT: THANK YOU

Zoey, Ron and Eric - I appreciate your individual
and team efforts today while I witnessed the fine
troubleshooting and restoring the portal access in
action. It appeared to me that we have been able to
identify the issue that took our services down and
makes me feel confident that we should be able to
weather the student use of the portal tomorrow and
rest of the school year. Keep up the good work.

...................................................

FROM: Dawn Pumphrey, Director,
IT Enterprise Applications
SUBJECT: COVID-19 Testing App

Ron - Keith Oswald just called to say how “amazing”
you and your team are. He is going to make sure
Mike Burke knows. I just let Deepak know as well. I
realize it was a quick turnaround but you and your
team really did a great job.

...................................................

FROM: Dr. Mary Claire Mucenic, Director,
Behavioral & Mental Health
SUBJECT: Thank You

Just wanted to say thank you for letting us have
Zoey this afternoon, as I know she gave up a
department meeting with you so that she could assist
us. She was extremely helpful! She was able to walk
Barbara Gerlock and me through some of the reporting
and fix any of the glitches right on the spot. It was
very much appreciated!

...................................................

FROM: Nancy Reese, Manager,
Behavioral and Mental Health
SUBJECT: Caring First Reports Feedback

Hi Shival, Thank you for following up with us.
All of the issues with the BHP reports have been
resolved and we love the dashboard. Have a
good weekend.

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