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FROM: Natasha Bell-Hayden, Director,
Technical Operations
KUDOS
SUBJECT: THANK YOU! THANK YOU!
New Customer Service Survey

Ricky, We just wanted to thank you (publicly) for
the new survey and ‘little’ link additions to
eSupport. This has helped Chris and his SD/Field
Tech team tremendously...

You have such a great attitude and saw our vision
through to its completion.. we appreciate you!

...................................................

FROM: Patrick Tsang, Specialist, ERP
SUBJECT: Congratulations on a
successful implementation

Sara, Now that we all can sit back and take a deep
breath, I want to congratulate you and your team
for a successful implementation. I know there are
a lot of technical tasks behind the scene that we
don’t see and nothing was overlooked; every piece
of code and every byte that transmitted through
the server. It is quite an accomplishment by
every single one in your team. What makes it more
challenging for Mike, Jerry and Sanjay is that they
also worked on the EPM project in parallel and they
delivered even with a few scope creeps. I can’t
imagine how many nights and weekends they have
sacrificed. I also want to thank Chandra, Ricky and
all the developers who worked with me and the FS on
the query retrofit. Last but not least, I want to
thank the Sys Admins who worked around the clock to
prepare all the environments. I am not a person with
a lot of words and I will have some more typos if I
continue writing. I just want to thank you for your
leadership and looking out for me and our team at
all times. I really appreciate it.

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