Page 102 - Wellness Promotion Policy Annual Report FY19 & FY20
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STUDENTS STUDENTS
Physical Education Physical Education
& Physical Activity Environment & Involvement & Physical Activity Environment &
Nutrition
Nutrition
Employee Wellness EMPLOYEES Engagement COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social Services Social & Emotional & FAMILIES Employee Wellness EMPLOYEES Engagement Family Physical COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social & FAMILIES
Community
Community
Services
Involvement
Services
Psychological
Psychological
Family
Services
HEALTHY SAFE
HEALTHY SAFE
CHALLENGED SUPPORTED ENGAGED
CHALLENGED SUPPORTED ENGAGED
Physical
Social &
Environment
Environment
Emotional
Employee IMPROVING LEARNING AND HEALTH Health Climate Employee IMPROVING LEARNING AND HEALTH Health Climate
Wellness Education Wellness Education
Health Health
Services Services
COMMUNITY COMMUNITY
Advocate4Me Additionally, we have created a partnership with the State Attorney’s office in Palm Beach County to further
assist in this epidemic within our community.
We know that managing your health plan benefits and your health isn’t always easy. That’s why we have a
team of people dedicated to helping you. Advocate4Me is UnitedHealthcare’s innovative customer service
solution; a one stop shop for a member’s questions about his/her healthcare. From understanding claims to
estimating costs ahead of time, Advocates are here to help.
You may want to know:
Is this treatment covered?
How much will I have to pay for a test my doctor wants me to get?
What does this charge mean on my bill? And why is it this amount?
Can you help explain my benefits and what I need to do?
If I need to find a new doctor, can you help me?
Results: Significant improvement in the utilization of opioids in 2018-2019.
Opioid Epidemic Strategy Opioid Epidemic
Approximately 4.5 million estimated US citizens are addicted to prescription opioids
The School District of Palm Beach County and UnitedHealthcare have taken the Opioid Epidemic head on
over the past few years. The strategies implemented as of January 1, 2019 have shown great results. There • 80% of all world prescription opiate consumption is from USA
has been a decrease of 19% of members utilizing Long Acting Opioids. Two of the key indicators of abuse are • $504 billion in lost workplace productivity, health care expenses, law enforcement and other opioid-
the number of doctors that people are getting their prescriptions from (doctor shopping) and the number of related costs in 2015
pharmacies that they are getting them filled at (pharmacy shopping).
A multi-tiered approach has also been established for those needing assistance:
• Substance Abuse Hotline – allows members to quickly access clinicians via phone for instant support
in starting/continuing their treatment
• Medication-Assisted Treatment (MAT) – is available for members seeking treatment. This has shown
a much higher success rate than members trying to quit without any assistance
• Preferred Substance Abuse Disorder Network – providers that have a proven track record of better
outcomes
• Peer Support – to help those working through their addiction. Typically we see 30-63% fewer inpatient
bed days, and 24-47% less in medical expenses
• Virtual Visits for Behavioral Health and Substance Abuse – helps meet members as soon as they are
looking for help and get them into the first session
102 FY19 and FY20 Wellness Promotion Policy (WPP) Annual Report BACK to Menu 103
