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In Touch with the CIO .......................... 2-3Innovate & Safeguard: Unlocking the Power of AI Under District Policy 2.505 .... 4-7FREE ServiceNow University Courses& Certifications Available........................8Back Home and Ready to Learn: The Return of West Riviera Elementary.............9Inside IT%u2019s 2026 Summer Internship!.........................10-11IT Technical Operations: By the Numbers.................................. 12HR Call Center Updated with ServiceNow................................. 13Self-Service Chatbot Available for Parents, the Public & Employees......... 14Market Volatility Affects Student Chromebook Refresh Project.................. 15Covered & Connected: New Student Chromebooks Dramatically Reduce Repair Bills...................................16-17Itopia VDI Extends Student Chromebook Capabilities ...................... 18Electronic Cumulative Folder Project Completed............................... 19Generative AI Affecting Records Requests ............................... 20The Power of the Pause ........................ 21IT Security Comic Strip......................... 22Back-to-School Cybersecurity: Start the School Year Securely................ 23Cleared to Serve: The District%u2019s Commitment to Safe Schools Through Background Screening...........24-25Keeping Watch: How Our Student Safety Monitoring Solution Is Helping Protect Palm Beach County Students Online.....26-28Boardroom Project Upgrade................... 29CENTEGIX LoRa Upgrade Project............. 30Employee Promotions & Moves .............. 31Employee Credentials .......................... 31Welcome New Employees .................32-33Employee Retirements ......................... 34Kudos..........................................35-42TABLE OF CONTENTSWELCOME TO THE FY26-27 BACK TO SCHOOL EDITION OFwith this training, we make our users aware of computer phishing and security threats, and how to protect their personal information. We have launched FY27 mandatory annual online security awareness training and it will be available July 29, 2026. Bulletin # PD-27-001-CFOOne of our Division%u2019s primary goals is to always be ready to help and provide the best customer service to our schools and stakeholders. It was very uplifting and inspiring to see that IT was again one of the top divisions in the recently released FY26 Department Quality Survey. Here is the link to the full survey dashboard FY26 DQS Survey and here is a dashboard on IT performance IT Performance FY26.Of course, none of this progress would be possible without you %u2013 the dedicated teachers and staff who engage our students every day. We%u2019re committed to providing the support you need to utilize all of our technology resources.This publication has many interesting articles covering different facets of IT that aligns with the theme, %u201cThe K-12 Technology Compass: Shaping the Future, Together%u201d. In addition to the interesting articles, we have metrics from IT that support our division%u2019s commitment to delivering exceptional customer service and technology support, ensuring minimal downtime through proactive and predictive monitoring of our systems and applications. I want to thank all of you for the passion and excellence you bring to work each day. Together, let%u2019s make this school year one of growth, achievement, and opportunity. I look forward to another satisfying and successful school year.Best Regards,