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Page 8FREE ServiceNowUNIVERSITY COURSES & CERTIFICATIONS AVAILABLEDid you know, ServiceNow made all of its on-demand courses completely free, meaning there%u2019s no cost barrier to building your credentials on a platform you%u2019re already working in? ServiceNow University features AI-personalized learning paths that adapt to your role and experience level, with AI tracking your progress and recommending next steps %u2014 so whether you%u2019re brand new to the platform or looking to go deeper, the experience is tailored to you. Earning these credentials doesn%u2019t just look good on a resume; it helps you work smarter in the tools you%u2019re using right now. Regardless of where you are in your IT career, there%u2019s a path for you. If you%u2019re just getting started, entry-level roles like Service Desk Analyst or Junior Admin are the natural on-ramp, and the %u201cWelcome to ServiceNow%u201dand %u201cServiceNow Administration Fundamentals%u201d on-demand courses are the ideal starting point. The Certified System Administrator (CSA) is widely considered the essential first certification for anyone on a ServiceNow career path, and the full prep course is now free. For service desk staff, the IT Service Management (ITSM) learning path is directly relevant to daily work %u2014 covering incidents, requests, and change management. More experienced staff looking to specialize can explore paths in IT Asset Management, IT Operations Management, or Now Assist (AI/GenAI), all available through the same platform. Micro-certifications are a great way to pick up focused credentials by completing short on-demand modules and assessments at no cost. Head to ServiceNow University (Now Learning)to sign up and start exploring.Page 8