Page 11 - TIME NEWSLETTER - SUMMER 2025

AN UPDATE
The ServiceNow Project:

IT Service Request Management

Our ServiceNow Service Catalog, available via the ServiceNow portal
tile, contains over 60 technology-related services offered to District
employees, schools, and departments. Thirty Seven (37) of those 60 have
been redesigned as ServiceNow service request tickets and automated
workflows have been built for each. The remaining service
requests are either in the design, build, or testing process.

Asset Management / Device Inventory
and Tracking

Asset management and inventory tracking of the District’s
over 260,000 Chromebooks and over 68,000 laptops
will soon migrate from Destiny Resource Manager to the
ServiceNow Asset Management module. The goal is
to replace Destiny seamlessly, without adding time or
steps to the current process of checking in or checking
out a device to a student. Training will be provided to
ITSAs and STSTs to ensure they successfully make the
transition to ServiceNow to track their school’s devices.

Future ServiceNow
Modules / Functions

Beyond the implementation of ServiceNow Asset
Management, the ServiceNow Project Team will focus
attention on several other important functions that will
migrate to ServiceNow including:

1. System Alerts
2. Non-IT Ticketing Process (for School Food
Service, Public Records, etc.)
3. HR Call Center Ivanti Service Desk Replacement
4. TRIRIGA/ERP Bugzilla Replacement
5. Transportation Call Center Ticketing

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