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In Touch

Welcome to the FY25 Back-to-School edition of Technology in Motion for
Education (TIME). It’s my honor to welcome you back for what’s sure to be an
outstanding 2024-2025 school year.

As we begin this new year, I want to provide an update on our progress
in leveraging technology to empower both students and educators across
our District. Our vision is to create an innovative and safe digital learning
environment that enables every student to reach their full potential.

This summer, we were proud to host 34 student interns representing District
Deepak Agarwal schools in our award-winning 12th IT internship program. The interns worked
Chief Information Officer on projects across IT departments including critical initiatives like network
upgrades, device deployment, and cybersecurity. It was so rewarding to see
them develop hands-on technology skills that will serve them well in their
future careers. I want to thank all of the IT mentors who provided such a
meaningful experience for these young people.

In Touch with the CIO ............................2 Over the summer, we made significant infrastructure and system upgrades,
and also updated network infrastructure and equipment at several of the
IT’s 2024 Summer Internship Program .... 3-4 schools most in need. This expands capacity to support the latest classroom
Educational Technology’s technology and provides a robust foundation as we continue integrating new
AI Vision and Training ........................ 5-7 digital tools, and ensure a successful start of the new school year.
Bus Ridership Fall Launch ......................8
Avaya Virtual Agent ..............................9 Cybersecurity remains a huge priority for the District. We’ve implemented
advanced cybersecurity tools, processes and services to ensure our systems
Sharp MFP Summer Refresh .................. 10 and data remain secure. Thanks to everyone for taking the annual mandatory
Enterprise Service Management IT Security Awareness training to meet audit requirements and keep the
with ServiceNow ................................ 11 District safe. Additionally, with this training, users are made aware of computer
PeopleSoft Marketplace phishing and security threats and how to protect their personal information.
We launched the FY25 IT Security Awareness course for our users on August
Technology Offering Changes ................. 12 5 (Bulletin #DE 25-085 CFO).
MFA for All Employees by November ........ 13
Annual IT Security Awareness Training ..... 13 One of our Division’s primary goals is to always be ready to help and provide
Anti-Phishing Education ....................... 14 the best customer service to our schools and stakeholders. It was very
Pen Test Remediation ......................... 14 uplifting and inspiring to see that IT was again one of the top divisions in the
FY24 Department Quality Survey. Here is the link to the survey dashboard -
Disaster Recovery in the Cloud .............. 14 FY24 DQS Survey.
Grove Park and Pine Grove Elementary
School Openings ...........................15--16 Of course, none of this progress would be possible without you – the
AT&T Switch Ethernet Project ................ 17 dedicated teachers and staff who engage our students every day. We’re
Migrating to Windows 11 ...................... 17 committed to providing the support you need to utilize all of our technology
District Kickball Champions! .................. 18 resources.
Employee Promotions ......................... 19 I want to thank all of you for the passion and excellence you bring to work
Employee Retirement .......................... 19 each day. Together, let’s make this school year one of growth, achievement,
Welcome New Employees ............... 20-22 and opportunity. I look forward to another satisfying and successful school
Kudos ........................................ 23-24 year.
Best Regards,
SERVICE DESK
(561) 242-4100

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