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In Touch

In Touch with the CIO ...........................2-3
2024 IT Division Year In Review ..............4-7
AVAYA AI Virtual Agent Update ................. 8
Bus Ridership Update ............................. 9 Ensuring Our Digital

FHESC EPIC Audio System ......................10 Safety and Embracing
Parent Portal - Introduction .....................11 Educational Innovation
The CENTEGIX Maintenance Project ..........12 Chief Information Officer with Generative AI
Deepak Agarwal
Boardroom Technology Update ................13

The ServiceNow Project: An Overview ...14-17 Welcome to the 2025 New Year Edition of
ServiceNow Presentation to South Florida Technology in Motion for Education (TIME).
ServiceNow Users Group (SNUG) ..............18
As we navigate the increasingly complex digital landscape of 2025, our
Multi-Factor Authentication (MFA) for All District’s commitment to cybersecurity and technological innovation has
Employees .........................................19
never been more crucial. I’m proud to share some significant milestones
Annual IT Security Awareness Training ...... 20 in our ongoing efforts to protect our digital ecosystem and enhance our
Anti-Phishing Education ........................ 21 educational capabilities.
Annual Security Pen Test Remediation ...... 22 Multi-Factor Authentication (MFA),
IT Security Wins 1st Place in Halloween A Crucial Layer of Protection:
Costume Competition ........................... 23
IT Director Raymond Usler Wins In December 2024, we successfully implemented MFA for all 25,000
Weekly Football Raffle .......................... 23 employees across our District, including both District and charter schools.
Employee Promotions .......................... 24 This comprehensive project represents a critical step in our defense against
cyber threats. MFA adds an essential layer of security, significantly reducing
Employee Moves ................................. 25
the risk of unauthorized access to our systems.
Employee Credentials .......................... 25

Employee Retirements ......................... 25 Security Awareness Training,
Memorial .......................................... 26 A Shared Responsibility and Your Role Matters:
Welcome New Employees ................. 27-29
I want to express my sincere gratitude to those who have completed their
Kudos .......................................... 30-34 required security awareness training. This training is vital in equipping

our workforce to recognize and respond to potential threats, especially as
we navigate the evolving landscape of cyber threats and the increasing
sophistication of AI-powered attacks. For those who haven’t yet completed
the training, please prioritize this task. Your participation is crucial in
safeguarding our District’s sensitive information.

Our Security Awareness Mandatory Training initiative, with a completion
SERVICE DESK deadline of December 31, 2024, currently stands at approximately 90%
(561) 242-4100

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