Page 3 - TIME NEWSLETTER - SUMMER 2025

In Touch

WELCOME TO THE FY26 BACK TO SCHOOL EDITION OF TECHNOLOGY IN MOTION FOR EDUCATION (TIME)

See Bulletin PD 26-001 CFO. This publication highlights key metrics from IT that support
our division’s commitment to delivering exceptional
One of our Division’s primary goals is to provide the customer service and technology support, ensuring
best customer service and support to our schools and minimal downtime through proactive and predictive
stakeholders. It was very uplifting and inspiring to see monitoring of our systems and applications. I’m thrilled
the FY25 Department Quality Survey (DQS) results, with
to see Khanmigo’s successful implementation in our
the IT Division once again proudly ranking among the
top-performing district-wide. These results reflect our schools, leveraging AI to enhance student learning, while
Division’s dedication to being responsive and helpful in our IT team utilizes AI-powered predictive monitoring
every interaction. You can view the complete survey results tools and services to proactively safeguard our security
on the FY25 DQS Survey Dashboard and check out IT’s and infrastructure, ensuring high availability and seamless
specific performance metrics at IT Division Results. operations District-wide. As AI becomes increasingly
ubiquitous in various areas, including customer service,
I’m excited to highlight the impressive Technology one of our key projects related to ServiceNow will focus
support and metrics that powers the 10th largest school on introducing chatbot and AI capabilities to enhance our
district in the country, which operates at the scale of a ability to assist stakeholders. We’ll share more details
major Fortune 100 company. The SDPBC IT Division once we’re closer to implementing these exciting new
collaborates seamlessly to ensure efficient IT operations, features.
security, infrastructure, project management, applications,
and delivery of Technology services to support our 200K I want to thank all of you for the passion and excellence
students, 25K employees, 175 schools, and other District you bring to work each day. Together, let’s make this
locations. Be sure to explore the fascinating “Did You school year one of growth, achievement, and opportunity.
Know?” IT Facts and Metrics featured on pages 24-25 I look forward to another satisfying and successful school
of this issue of the TIME. year.

Of course, none of this progress would be possible without Best Regards,
you – the dedicated teachers and staff who engage our
students every day. We’re committed to providing the
support you need to utilize all of our technology resources.
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