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YEAR IN REVIEW
2022 IT DIVISION

The year 2022 provided the opportunity for us to continue extending our
systems, applications, infrastructure, and security to meet the growing
needs of our students, staff, and faculty.

IT Technical Operations

The IT Technical Operations staff provides front-line and extended support for
all of the District-issued technology devices, including the ordering, staging,
and distribution processes. The IT Service Desk answered over 34,000 calls
and closed almost 33,000 support and repair tickets in 2022. Chromebook
repair costs rose to over $2.2 million in 2022, the ripple effects of being a full
1:1 student device district.
Here are additional efforts and details on initiatives from the IT Technical
Operations team:

• District 1:1 Initiative - Deployed 26,000+ student devices to catch-up on
1:1 student devices

• Call Center as a Service (CCaaS) - Converted the IT Service Desk to the
Avaya solution
• Chromebook Repairs - Expanded budget and modified processes to
support repairs of 28,000+ Chromebooks.
• Transportation Coordinator iPad Rollout - all schools

• Annual Data Center Shutdown/Maintenance

• Transition from Sprint/T-Mobile to AT&T FirstNet Cellular services
• School Sound System and/or Lighting upgrades at 34 schools

The IT Technical Operations team is also working to enable Avaya
Softphone Capabilities to support the District’s new remote work policy and
will be looking at a new IT Service & Asset Management solution in the near
future. Planning for Updated Boardroom Technology is also underway.

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