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TECHNICAL OPERATIONS
INTERNS

IT’s Service Desk, Field Support, Device Repair, and Audio Visual
teams pride themselves on providing world class customer service,
including hardware and software support and maintenance. This
summer, they had the opportunity to host 13 student interns. A six-
week internship itinerary was developed to keep them engaged
both mentally and physically with hands-on activities. The interns
gained CompTIA A+ certification skills in troubleshooting and
repairing student devices. This, along with lifelong memories and
experience gained by Field Support and A/V team ride-alongs for site visits,
helped prepare them for future careers in the tech industry. During their
internship, they salvaged more than $80,000 worth of replacement parts from
eWaste devices. This will allow us to repair student devices at a reduced
expense for parts. They were introduced to systems and device mechanisms
(basic diagnostics), and gained valuable knowledge and experience learning
and completing tasks such as:
1. Device/Chromebook repair and parts replacement including hinge
covers, batteries, LCDs, and keyboards

2. Imaging or re-imaging computers

3. Software package installation using remote access best practices

4. Confirming user credentials and resetting passwords
5. Updating user permissions and access

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