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IT DIVISION’S FY23

DQS SURVEY

RATINGS

Each year, the District surveys all principals to determine their satisfaction
with the quality of services provided by District departments. The areas rated
for each department are:

1. There is a timely response to initial contact.
2. Customer service is courteous and respectful.

3. Our school’s input is considered as services are provided.

4. Services are delivered in a timely manner.
5. The guidance provided by this department is useful to our school.

6. This department demonstrates professionalism.

For FY23,180 principals were invited to provide input via the survey and 121
(67.2%) responded, an increase in participation from the 58.8% recorded in
FY22. Ratings for the above items were made by selecting from among five
options: Always, Often, Sometimes, Never, and Don’t Know or N/A. Based on
the percent of positive responses (ratings of Always or Often excluding Don’t
Know or N/A), a letter grade is computed for each department using the scale:
A = 90+

B = 89-80

C = 79-70
D = 69-60

F = 59 or below

The IT Division has traditionally scored very high in these surveys and FY23
was no exception. All IT departments surveyed received a letter grade of “A”,
with scores between 97% - 99%. Those high ratings reflect the continuing
hard work and dedication of IT Division personnel across the District, as well
as the support schools receive daily.

This also reflects a high level of knowledge, collaboration, and teamwork
for the IT Division to consistently rank among the best in the District -
congratulations and keep up the good work!

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