Page 39 - Superintendent Report 2023-24

Student Summer Internship Program

The Student Summer Internship program has been extremely impactful for District high school students, recent graduates,
and participating departments. In July 2022, the District celebrated 61 student interns who worked across 23 departments.
The six-week internship provided students with opportunities to work alongside District administrators within each
department as well as teachers within schools. Student interns lead, support, and engage in rigorous projects throughout
their internship experience. Job-embedded and hands-on learning equip the interns with training and experiences that are
sure to increase their ability to compete with other students across the Nation. During the internship experience, student
interns add value to the professionals they work with and provide insightful perspectives that are extremely helpful in
carrying out various efforts throughout the District.

Supporting District Technology

The Informational Technology (IT) Technical Operations team provides front-line and extended support for all District-
issued computers as well as ordering, staging, and distribution of these devices. In addition to the abovementioned efforts
to support schools and staff, the team maintains primary responsibility for document management-related systems and
records management.

Implementing 1:1 student devices helped provide more equitable access to technology for District students, helping bridge
the digital divide. New Chromebook purchases for FY23 exceeded 15,000, while repaired Chromebooks were over 28,000.
Chromebook repair costs rose to over $2.2 million in FY23; one of the ripple effects of being a 1:1 student-device District.
The IT Service Desk answered over 34,000 calls and closed almost 33,000 support and repair tickets in FY23. The IT Service
Desk also implemented a new Call-Center-as-a-Service (CCaaS) solution to provide advanced call routing, tracking, and
reporting capabilities. The team prepared and helped distribute over 300 iPads to school transportation coordinators to
assist with bus-tracking duties. The records team continues to work on a multi-year, multi-departmental paper-to-electronic
effort for all school-based student records to be accessible via the Student Information System (SIS) document center.

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