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12 School Food Service 2023-2024 Annual ReportMainMENUEnhance Customer ServiceCatch the WAVE of Customer Service ExcellenceSFS is proud to exemplify the District%u2019s ongoing commitment to creating a culture of outstanding customer service as part of the Superintendent%u2019s Catch the WAVE of Customer Service Excellence campaign. SFS staff were integral in building momentum for this District strategy. Our Director and Manager of Central Operations & Technology both serve on the District%u2019s Catch the WAVE Committee, where they collaborate with other District staff to develop ongoing customer service resources and training.As part of the Catch the WAVE campaign, all SFS staff completed the mandatory District online eLearning module, and 62 individuals also attended the four hour, in-person Customer Service Excellence: Foundations training. SFS also purchased Catch the WAVE aprons for all kitchen staff and Catch the WAVE polo shirts for all Cafeteria Managers and Central Office staff. Additionally, SFS staff at Limestone Creek ES, Somerset Academy, and the Bistro at the Fulton Holland Educational Services Center (FHESC) were complimented in the District%u2019s Catch the WAVE Kudos; highlighting staff who have been recognized for their exceptional customer service.No Kid Hungry Spotlight School InitiativeNo Kid Hungry (NKH) has been an ongoing partner to SFS, helping to promote school meal programs and increase meal participation throughout the District. During the past year, No Kid Hungry awarded SFS $30,000 for supplies and equipment to help support their passion for keeping kids first!NKH is a national campaign run by Share Our Strength, a nationwide, nonprofit organization working to solve problems of childhood hunger and poverty in the U.S. and around the world. As part of their endeavor to share the story of hungry children in America, they partnered with SFS in FY21 for the Spotlight Schools Initiative, designed to share those stories through the NKH campaign and the successful school meal programs that feed students.During FY24, the initiative continued with a spotlight on Gove ES in Belle Glade. The NKH film crew and publicity team spent three days in April 2024 interviewing SFS staff, teachers, administrators, parents, and students about the importance of school meals and how access to those free meals has a significant impact on students and their families. They also captured exciting footage of students eating breakfast in their classrooms and participating in school lunch in the cafeteria. In addition, as a special %u201cThank You,%u201d NKH generously presented small tokens of appreciation to the students and families who participated in the interviews.