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EDUCATE | AFFIRM | INSPIRE 161ADVANCING DIGITAL ACCESS, SECURITY, AND SERVICE DELIVERY ACROSS THE DISTRICT The Information Technology (IT) Division delivered significant advancements in digital access, security, and service delivery for District students, teachers, staff, and administrators. Key accomplishments include:%u2022 Student Device Refresh and MaintenanceThe District purchased 135,000 new student Chromebooks and repaired over 15,000 student devices%u2022 Parent Portal EnhancementLaunched a new Parent Portal in the SIS Parent Gateway, enabling single sign-on (SSO) and centralized access to key parent resources%u2022 Student Safety Monitoring Implemented an early-warning online safety system for all secondary students to identify and support at-risk individuals%u2022 Student Records DigitizationCompleted a multi-year project to convert all high school students%u2019 cumulative folder records from paper to digital format%u2022 ServiceNow Enterprise Service ManagementContinued to implement the ServiceNow platform for service requests, device management, and knowledge base, and launched an AI-powered public-facing chatbot to enhance customer service%u2022 Cybersecurity Initiatives%u2022 Deployed next-generation%u2022 Endpoint Detection and Response (EDR) for real-time threat detection and response%u2022 Launched mandatory annual cybersecurity training for all staff to strengthen human-layer defenses, focusing on phishing identification, credential security, and timely reporting of suspicious activity%u2022 Established continuous testing to proactively identify and remediate vulnerabilities, validate security controls, and provide actionable insights for the remediation of potential risks%u2022 Technology Infrastructure Enhancements%u2022 Upgraded infrastructure at multiple new or renovated schools and District sites%u2022 Increased network bandwidth and redundancy with diverse network paths%u2022 Upgraded firewalls to support Advanced Threat Protection (ATP)%u2022 Refreshed servers in elementary schools, supporting over 70+ virtual servers%u2022 Achieved more than $7 million in annual E-Rate reimbursement savings %u2022 Additional FY26 Projects:%u2022 Upgraded school radio and related infrastructure%u2022 Transitioned AHCA background checks%u2022 Piloted Itopia Windows%u2022 Desktop-as-a-Service (DaaS) for Chromebooks%u2022 Transitioned to the Versaterm Student Threat Assessment Portal