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170 SUPERINTENDENT ANNUAL REPORT83.6%16.4%30 Seconds or Less More Than 30 SecondsTarget Goal 80% of Calls Answered Within 30 Seconds 86.7%5.9%Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedNo RatingFigure 2Service LevelTarget Goal 80% of Calls Answered Within 30 SecondsHUMAN RESOURCE CUSTOMER CARE CENTERThe District%u2019s Human Resource (HR) Customer Care Center provides centralized support to employees by addressing inquiries by phone and email. Staff focuses on resolving questions at the initial point of contact or by connecting employees with specialized personnel for further assistance. By handling approximately 40,000 inquiries annually, the center serves as the District%u2019s primary HR resource.Performance metrics for the department include call response rates and employee satisfaction. In FY26, the center surpassed established efficiency benchmarks. The call-response rate reached 83.58%, exceeding the 80% goal for answering calls within 30 seconds (Figure 2).Feedback from District staff in FY26 confirms the quality of service. Email surveys found that 92.6% of respondents rated their experience as satisfactory or better (Figure 3).Figure 3Customer Service Satisfaction Survey