Page 102 - FY21 Wellness Promotion Policy Annual Report

STUDENTS
Physical Education
& Physical Activity Environment &
Nutrition
Employee Wellness EMPLOYEES Engagement COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social Services Social & Emotional & FAMILIES
Community
Services
Involvement
Psychological
Family
HEALTHY SAFE
CHALLENGED SUPPORTED ENGAGED
Physical
Environment
Employee IMPROVING LEARNING AND HEALTH Health Climate
Wellness Education
Health
Services
COMMUNITY

Health Advocate, a subsidiary of Teleperformance (TP), is the nation’s leading independent
healthcare advocacy and assistance company. With over 12,500 client relationships covering over 60 million
lives, Health Advocate helps millions of Americans personally navigate the often-complex healthcare system.

The School District of Palm Beach County offers a seamless integration of Advocacy and Employee
Assistance Program (EAP) + Work/Life services to employees, spouses/domestic partners, dependent children,
parents, and parents-in-law at no additional cost to them. The District offers the Advocacy programs through
Health Advocate which is headquartered in suburban Philadelphia, and the EAP + Work/Life through a division
Health Advocate, located in Jacksonville, Florida.

Executive Summary for the Programs

One of the goals that we embarked on in FY21 school year was to look for new ways to infuse communications
throughout the school year to continue to promote the programs as well as ensure members received
pertinent and helpful information and could turn to Health Advocate as a resource in dealing with the
COVID-19 pandemic. Health Advocate had 17,656 Interactions with members to help them resolve their EAP
and Advocacy concerns in the 2020-2021 school year.

Employee Assistance/Work Life Needs, Claims Assistance and Locating Specialists for needed appointments
and second opinions were the strongest drivers to the program in FY2. Benefits Education was forth and
connecting members to the appropriate resources, rounded out the top five call drivers for the year.

102 FY21 Wellness Promotion Policy (WPP) Annual Report BACK to Menu