Page 109 - FY21 Wellness Promotion Policy Annual Report

STUDENTS
Physical Education
& Physical Activity Environment &
Nutrition
Employee Wellness EMPLOYEES Engagement Family Physical COORDINATING POLICY, PROCESS, AND PRACTICE Counseling, Social & FAMILIES
Community
Services
Involvement
Psychological
Services
HEALTHY SAFE
CHALLENGED SUPPORTED ENGAGED
Social &
Emotional
Environment
Employee IMPROVING LEARNING AND HEALTH Health Climate
Wellness Education
Health
Services
COMMUNITY

Advocate4Me

We know that managing your health plan benefits and your health is not always easy. That is why we have a
team of people dedicated to helping you. Advocate4Me is UnitedHealthcare’s innovative customer service
solution; a one-stop shop for a member’s questions about his/her healthcare. From understanding claims to
estimating costs ahead of time, Advocates are here to help.

You may want to know:
• Is this treatment covered?
• How much will I have to pay for a test my doctor wants me to get?
• What does this charge mean on my bill? Moreover, why is it this amount?
• Can you help explain my benefits and what I need to do?
• If I need to find a new doctor, can you help me?

Advocates will also let members know if they qualify for any programs or additional support from nurses and
other clinicians. Advocates are just a call or email away... Advocate4Me@uhc.com or 888-380-0389.

On-Site Dedicated Service Account Managers

The School District of Palm Beach County has dedicated on-site UnitedHealthcare representatives available to
assist members. Ms. Phara Poulard at (561) 434-8092 and Ms. Shantie Rohit at (561) 357-7564 are located in
the Fulton-Holland Educational Services Center building but they can also be reached virtually or by phone
during normal District hours. Ms. Poulard and Ms. Rohit have offered warm smiles and voices to help members
navigate through their healthcare questions. They often helped members by calling the medical providers to
work through any benefit or claims questions.

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